Support

To avoid this issue in the future, please ensure that your shipping address is correct before finalizing your order. Double-check all details, including your address and contact information, during...

If the courier cannot redirect your package, it will be delivered to the original address. You may need to arrange for a re-delivery or pickup through the courier’s services.

Some couriers may offer a redirection service, depending on the package status and the destination. Please contact the courier directly for more information.

Unfortunately, once your order has been dispatched, figurexa cannot change the shipping address. However, you may try contacting the courier directly to request an address change.

If your order has not been processed or shipped, figurexa can help you update the shipping address. Please contact customer support as soon as possible with the new shipping address. Once your orde...

Orders can only be modified or canceled within a short time frame after purchase. To request a change or cancellation, please contact us within 1 hour of placing the order. Once an order is process...

While it is possible to send a return without a tracking number, Figurexa strongly recommends using a trackable shipping method. Without a tracking number, we cannot confirm receipt of the return o...

If your order is mistakenly delivered to the wrong address, please contact Figurexa immediately. We will work with the carrier to resolve the issue and arrange for the order to be redirected to the...

If you’ve received your order but are missing an item, please contact Figurexa immediately with your order number and details of the missing product. We will investigate and arrange for the item to...

Shipping delays can occur due to several reasons, such as high demand, weather conditions, or issues at the carrier’s facility. Figurexa does its best to ensure timely deliveries, but please note t...